Delivery Policy

1. Where we deliver

We courier brake pads to physical addresses in South Africa. We do not currently deliver outside South Africa.

2. Delivery times

Typical delivery times, after payment and dispatch:

• 1-3 business days in major metros (Johannesburg, Cape Town, Durban, Pretoria).
• 3-5 business days in regional towns and outlying areas.

These are typical times only, not guaranteed. We will send your courier tracking number via WhatsApp once your order is dispatched.

3. Delivery cost

Delivery cost depends on your location and is included in the total price we send you before payment. We do not charge hidden delivery fees after checkout.

4. Courier partners

We use: The Courier Guy, PEP Paxi.

5. Pickup option

Where available, you can choose to collect your order from a pickup locker (PUDO / PEP Paxi) instead of door-to-door courier. We’ll confirm availability and the locker location with you before payment.

6. Dispatch timing

Orders confirmed and paid before 12:00 on a business day are typically dispatched the same day. Orders paid after 12:00 are dispatched the next business day. Orders paid on a weekend or public holiday are dispatched the next business day.

7. Inspection on arrival

Please inspect the parcel when it arrives. If the product or packaging appears damaged, contact us on WhatsApp before installation. Do not install damaged brake pads.

8. Failed delivery

If the courier cannot deliver to your address (e.g. you are not available, the address is incorrect), the courier will attempt delivery a second time. If the second attempt fails, the parcel is returned to us and we will contact you to arrange re-delivery at your cost.

9. Contact

Email: info@drivesureauto.co.za. WhatsApp: +27 70 664 1569.