Returns & Refunds Policy

1. Our promise

If we supply a part that doesn’t match the vehicle details you confirmed with us, we will arrange a replacement or refund at our cost. Your rights under the Consumer Protection Act and the Electronic Communications and Transactions Act are not limited by this policy.

2. How to start a return

Message us on WhatsApp or email with:

• Your order number (e.g. BP-000123).
• A few photos of the product (uninstalled, with packaging if possible).
• A short description of the issue (wrong fit, defect, damage, etc.).

We’ll respond with the next step based on your situation. Please don’t install or modify the pads in the meantime.

3. Wrong fitment supplied by us

If we supplied a part that doesn’t match the vehicle details you confirmed with us, we will:

• Arrange collection of the wrong part at our cost.
• Send the correct part at our cost, or refund the full order amount (your choice).
• Refund any courier cost you paid for delivery.

4. Defective products

If the brake pads are defective within 6 months of sale (the implied warranty period under the Consumer Protection Act), you may choose repair, replacement or refund at our cost. We will need photos and a description of the defect to investigate.

5. Fitment errors caused by customer-supplied information

Our fitment confirmation is based on the vehicle details you provide. If you supplied inaccurate or incomplete information (e.g. wrong year, wrong engine, wrong axle) and we supplied the part that matched what you told us, we cannot accept a return at our cost. We will still help you find the correct part for your vehicle.

6. Refund timing

Refunds are processed back to the original payment method within 7 business days of receiving and inspecting the returned product.

7. Contact

Email: info@drivesureauto.co.za. WhatsApp: +27 70 664 1569.